Refund Policy

Scope

This policy applies to Instagram Transcript one-time credit packages and monthly or annual subscriptions sold through the enabled payment provider.

When a refund may be requested

A refund may be requested within 7 days of a purchase or renewal when no credits from the relevant package have been used. Duplicate charges and verified technical failures are reviewed separately. Nothing here limits mandatory consumer rights that apply where you live.

Refunds generally do not apply after credits have been used, after the seven-day period, or when the issue was caused by an incorrect, private, deleted, or inaccessible third-party URL. Completed one-time processing is not refundable except where required by law.

Cancellation is different from a refund

Cancelling a subscription stops future renewals. It does not automatically refund the current billing period. Use the billing settings to cancel, then contact us separately if you meet the refund conditions above.

How to apply

Email [email protected] with your order number, payment email, plan, purchase date, and a short explanation. We aim to review requests within five business days. Approved refunds are returned through the original payment platform; the credit typically appears within another 5–10 business days.

Credits are calculated by rounding each transcript's duration up to the next whole minute. Credits expire according to the plan shown at checkout and do not roll over unless the plan explicitly says otherwise.