Question 1

Can I transcribe a private Instagram video?

Accepted Answer

No. Only public Instagram Reels and video posts are supported. We do not bypass private accounts, login walls, or access controls.

Question 2

Do I need an Instagram account?

Accepted Answer

No account is required for the anonymous trial. Sign in when you need longer videos and plan-based credits.

Question 3

How are credits calculated?

Accepted Answer

Each transcript uses credits based on duration, rounded up to the next whole minute.

Question 4

How long are transcripts stored?

Accepted Answer

Anonymous results expire within 24 hours. Signed-in results expire within 7 days, and you can delete them sooner.

Question 5

What export formats are supported?

Accepted Answer

TXT, SRT, and VTT are supported. DOC and PDF may be available when enabled for your account.

Question 6

Which languages are supported?

Accepted Answer

Automatic language detection is enabled when supported by the speech provider. You may choose a language before processing when the deployment exposes that option.

Question 7

How accurate is a transcript?

Accepted Answer

Transcripts can contain omissions or incorrect words, especially with noise, accents, music, or overlapping speakers. Review important quotes against the original audio.

Question 8

How do subscriptions renew?

Accepted Answer

Monthly and annual subscriptions automatically renew at the displayed interval until cancelled. The actual annual total is shown before checkout.

Question 9

How do I cancel?

Accepted Answer

Open billing settings and cancel before the next renewal. Cancellation stops future charges but is separate from a refund.

Question 10

Can I request a refund?

Accepted Answer

Within 7 days of purchase or renewal if no credits from that package have been used. See the Refund Policy for exclusions and steps.

Question 11

Why did my transcript fail?

Accepted Answer

The URL may be private, deleted, inaccessible, malformed, too long, or temporarily unavailable. Try a current public video URL or contact support with the task ID.

Question 12

Is Instagram Transcript affiliated with Meta?

Accepted Answer

No. Instagram Transcript is an independent third-party service and is not affiliated with, sponsored by, or endorsed by Instagram or Meta.

Instagram Transcript FAQ